Understanding Water Damage:
When water damage occurs, water typically spreads out from the source and flows through the path of least resistance.  Materials such as wood, drywall and floor coverings will soak up the moisture which can lead to unpleasant secondary damages and effects if not addressed in a timely fashion. The wetting of materials can cause swelling of sub floors as well as primary floor coverings like hardwoods.  Floor coverings such as carpet may experience staining from furniture or a weakening of the primary and secondary backings of manufactured carpet.  Materials such as drywall may ‘wick’ moisture which if not properly dried or removed could lead to further damage and microbial contamination.  All wet materials in a structure need to be addressed in a timely fashion so as to prevent additional or secondary damages from occurring to the structure.

Identify the Source:
It is very important to determine the source of your water damage prior to the start of mitigation services. It may be necessary to turn the water off to the property to prevent further damages to the structure or to contact a licensed plumbing professional to identify and repair the source of the water damage. Furthermore it is important for your ServiceMaster Representative to understand the Source of the loss so that we may properly assist and address your water damage emergency and recovery.

Evaluating the Damages:
During the early stages of a water damage loss, it is critical to have a water damage professional on-site who can quickly arrive at your home or business and properly evaluate the affected materials and areas of the structure.  Promptly addressing the affected areas and materials will prevent mold and additional damages to the structure and will also help to expedite the drying and water mitigation services required to bring the structure back to a pre-loss condition.  Because water will flow through the path of least resistance it is important to understand that all affected areas are not easily seen through visual inspection alone. When our team arrives on site, they will have multiple tools available to quickly and thoroughly address and find trapped moisture in your home or business.  These tools include state of the art Infra-Red cameras that can find trapped moisture, as well as numerous moisture meters that can be used to measure the amount of moisture in the affected materials. After a member of our Professional Team assesses the damages, we will then be prepared to begin Emergency Water Damage Services to expedite drying and preventing further damages to your property.

Providing Emergency Services:
After a thorough inspection of the affected areas and materials, ServiceMaster of Boulder and ServiceMaster of Westminster will begin providing Emergency Services to your property.  Emergency Services typically includes extraction of water from floor coverings and hard surfaces. We will protect personal property and contents by either moving them from the affected area and/or blocking and padding items so they are no longer in contact with wet materials. After we have extracted water from affected areas and protected contents, we will install a drying system in the affected areas to allow for rapid evaporation and dehumidification to further facilitate drying of affected materials.

Follow Up and Equipment Monitoring Visits:
After the initial Emergency Water Damage Service is performed, you will be contacted by a member of our Professional Team who will arrange a time to visit the job site to inspect for further damages as well as to monitor and reset the previously installed drying equipment. Typically, we will monitor the drying progress on a daily basis or once every 24 hrs. This of course will be dependent on numerous variables and you and your Project Manager will arrange for the most prudent course of action regarding visits to your home or business.  On average, water damage losses typically take 3-7 days to complete and in order to expedite the process it is important to monitor the progress at the job site as deemed necessary by all involved parties.

Payment:
In many cases, water damage losses may be covered by your insurance policy. Only your Insurance Carrier can make a determination regarding coverage to your loss. We are happy to work with all Insurance Companies should you have a covered loss under your homeowners or commercial policy. Ultimately, you the property owner are responsible for payment for service provided, though we are paid directly by insurance carriers for the majority of claims we service.

• 24 hr 7 day a week Emergency Response Team
• Water Extraction
• Emergency Board Up
• Dehumidification
• Hardwood floor drying/restoration
• Specialty heat drying of high value materials
• Crawl Space drying systems
• Demolition and Removal services
• Moisture Monitoring and Inspection
• Infra-red Thermal Imaging
• Pack out/Content Storage
• HVAC Cleaning and Restoration
• Electronic Equipment Restoration
• Temporary Power/Climate control systems
• Full Service Project Management
• Mold Remediation
• Insurance Claim Coordination